01638 336307 IT Support Cambridgeshire
01638 336307
enquiries@elvedonit.com
IT Support Cambridgeshire

Privacy Policy

Effective Date: 22 June 2025

At Elvedon IT ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website www.elvedonit.com ("Site"), and outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Elvedon IT is a UK-based company providing IT support, cybersecurity solutions, and managed IT services. For the purposes of UK data protection law, we are the "data controller" of any personal data collected on this website.

Our contact details:

2. What Personal Data We Collect

We may collect and process the following types of personal data:

a. Information You Provide Voluntarily

  • Full name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Project or service enquiries
  • Any information submitted via contact forms or email

b. Information Collected Automatically

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Website usage data (via cookies or analytics tools)

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To respond to your enquiries or provide requested services
  • To send you relevant updates or marketing communications (if you have opted in)
  • To maintain and improve our website
  • To comply with legal or regulatory obligations
  • To manage business relationships or contracts

4. Lawful Bases for Processing

Under the UK GDPR, we rely on the following lawful bases:

  • Consent – where you've given clear permission
  • Contract – where processing is necessary for a contract with you
  • Legal obligation – where we must comply with the law
  • Legitimate interests – where we use your data in ways you'd reasonably expect

You can withdraw your consent at any time by contacting us.

5. How We Share Your Data

We may share your personal data with:

  • Third-party service providers (e.g., hosting, email, analytics)
  • Professional advisers (e.g., legal or accounting services)
  • Government or legal authorities when legally required

We ensure that all third parties respect your privacy and comply with data protection laws.

6. International Data Transfers

If we transfer your data outside the UK (e.g., to third-party service providers), we will ensure appropriate safeguards are in place, such as:

  • Adequacy decisions by the UK government
  • Standard contractual clauses approved by the Information Commissioner's Office (ICO)

7. Data Retention

We keep your data only for as long as necessary to fulfil the purposes we collected it for, including legal or business obligations. When your data is no longer needed, it is securely deleted or anonymised.

8. Your Rights Under UK Data Protection Law

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion ("right to be forgotten")
  • Restrict or object to processing
  • Withdraw consent
  • Lodge a complaint with the Information Commissioner's Office (ICO): www.ico.org.uk

To exercise your rights, contact us at enquiries@elvedonit.com.

9. Cookies

We use cookies and similar technologies to improve your experience on our site. These may collect anonymous analytics or remember your preferences.

10. Data Security

We take appropriate technical and organisational measures to secure your data, including encrypted connections (SSL), access controls, and secure hosting environments.

11. Third-Party Links

Our site may include links to third-party websites. We are not responsible for the content or privacy practices of these sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email.

13. Contact Us

If you have any questions about this policy or your data, please contact us:

Elvedon IT
Email: enquiries@elvedonit.com
Phone: 01638 336307
Website: www.elvedonit.com